Technical support with HMRC online services
Contact HMRC with technical problems when using HMRC systems, sending forms online, error messages and using HMRC free software and tools.
Online
You can recover or reset your sign in details if you’ve lost them. You’ll be told how to do this when you try to sign in.
Ask HMRC’s digital assistant to find information about technical support with HMRC online services.
If the digital assistant cannot help you, you can ask to be transferred to a webchat with an HMRC adviser, if they’re available.
Problems using HMRC online services
Use the ‘Get help’ or ‘Is there anything wrong with this page’ link on the page in the online service you’re using if you:
- have received an error message in an online service
- are having problems with verifying your identity, your log in details or receiving access codes
Phone
Call HMRC if you’re having technical problems with HMRC online services.
You can also call if you need extra support because your health condition, disability or personal circumstances make it difficult for you to use HMRC online services.
Do not use this helpline for:
- tax queries — contact the helpline that deals with your tax, Child Benefit or tax credits affairs
- issues with VAT online services — contact the VAT online services helpline
You can use Relay UK if you cannot hear or speak on the phone, dial 18001 then 0300 200 3600. Find out more on the Relay UK website.
Before you call
This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or business tax account or you could fail telephone security. If you do not have an account, you can create one before you check your details.
Telephone: 0300 200 3600
Outside UK: +44 161 930 8445
Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.
Related content
Guidance
HMRC contacts
Updates to this page
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To provide Self Assessment support on Saturday 31 January, our webchat will be open from 8am to 4pm and our phone helpline will be open from 9am to 4pm.
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Phone line opening times over Christmas and New Year have been added.
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First published.